​Appointments

• ​We see all patients on an appointment basis. Your appointment time is reserved exclusively for you; we do not double book our patients.
• We respect your time and will make every effort to remain on schedule. We ask that you please try to arrive on time for your appointment. 
• If you cannot make your appointment, we need at least 48 hours notice so we can offer this time to another patient.
• There is a charge for missed  or short notice cancellations

​​Payment

• Payment is expected at the time services are rendered.
  
• We accept cash, Interac, Visa, American Express and Mastercard.​

​Dental Benefits

We will submit insurance claims electronically on your behalf. If your insurance company does not accept claims electronically , an insurance form will be given to you for your submission by mail.

• It is your responsibility to understand your dental benefits, provide us with accurate insurance information and inform us when there are any changes.
• Provided your information is accurate, most insurance companies reimburse you electronically within a few business days.
• We will submit a pre-authorization to your insurance company to determine your dental benefits before beginning major treatment.
• ​For more information go to our page “information for patients with dental benefits” where you will also see a link to a more detailed ODA article about dental benefits “Dental Benefits Explained”

CDCP

• ​THE CDCP DOES NOT COVER THE FULL COST  OF YOUR CARE,  Our office follows the current Ontario Dental Association Standard Fee Guide.  100% of the CDCP fee DOES NOT EQUAL 100% of the current ODA fee guide.  
• Before each appointment, we can provide you an estimated amount, not covered by the CDCP,  that you will be responsible for paying
• You will be expected to pay this portion  at the time services are provided.

​Patient Financing

• ​We are happy to provide financing through Dentalcard.
• If you require some or all of your treatment financed you can go to their website and fill out an online application.
• Enter the User Name: 51165 and Password: 705-476-5181